Radha Consulting, an national management, strategy and systems integration firm, announced today that Nebraska Department of Labor has selected Radha to conduct a business process analysis of the Unemployment Insurance Division to reduce improper payment, identify process improvements and improve customer service. This engagement will review and analyze people, business process and technology surrounding the Unemployment Insurance Claim process
The Nebraska Dept. of Labor (NDOL) during FY 2010-2011, continued to administer two unemployment insurance programs: (1) the permanent state program and; (2) the temporary Emergency Unemployment Compensation (EUC08) program (a four tiered program) to provide benefits to workers who have exhausted state unemployment insurance benefits. For FY 2010-2011 NDOL processed $285,432,539 in benefit payments of which $168,086,251 were regular UI benefit payments and $117,346,288 were EUC08 payments (funded by the federal government).
While the unemployment rate has dropped in Nebraska to 4.3%, the overpayment amount was at $6 million dollars thus increasing the improper payment rate to 16%. There is a strong emphasis both from the U.S. Dept. of Labor and NDOL to reduce overpayments and maintain program integrity. NDOL in collaboration with Radha will conduct a business process analysis effort to identify areas of concern within the Unemployment Insurance claims process and support best practices in the UI Benefits Payment Program.
Radha is a national consulting firm that assist state agencies with business process analysis, mobile solutions and systems integration efforts. Our consultants range in expertise from strategists and business analysts to mobile software engineers. Radha works with both business and technology teams to develop pragmatic and innovative solutions for our clients. Radha is a privately owned company and is headquartered in Portland Oregon. For additional information, please visit www.radhaconsulting.com