A new mobile application will improve customer service to S.C. unemployment claimants and enhance fraud detection and prevention, the S.C. Department of Employment and Workforce (DEW) announced today.
The first of its kind offered by a state employment agency in the nation, DEW’s free iClaim app allows claimants who have already applied for benefits to file subsequent weekly claims via smart phone or mobile device with the click of a few buttons. iClaim is available on Apple iOS7 or higher.
“We are excited about this tool because it not only improves customer service and efficiency, but it also enhances DEW’s robust integrity and fraud prevention efforts,” said DEW Executive Director Cheryl M. Stanton.
A 2013 survey of S.C. unemployment claimants showed that 70 percent used a mobile phone to access the Internet at least once a day.
In addition to filing weekly claims on-the-go, push notifications will provide important, timely reminders about individuals’ unemployment claims, allowing users to manage benefits efficiently. Claimants can also receive customized job fair and hiring event alerts directly to their mobile devices.
Other features include an SC Works center locater that pinpoints the nearest site to receive reemployment services as well as a help function that allows keyword searches.
The app can be downloaded here, or you can search for “SC Weekly iClaim” in the Apple store.
For more information, visit dew.sc.gov/iClaim.
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